Check a newly delivered custom wig against the agreed color reference before cutting the lace, washing, toning or restyling it. Keep the packaging and order details together, inspect the piece as received, and record any concern before trying to change it. This preserves a clear starting point for a conversation with the supplier.
The first check is whether the delivered color matches what you agreed. You do not need to decide its final haircut or styling at the same time.
Start with the reference you approved
Open the final order details and the photographs used for approval. An inspiration picture sent at the beginning may differ from the version agreed later. Look for changes made during the discussion: a shorter dark root, a softer face frame or more depth through the back.
If several wigs arrived, keep each piece with its packaging or identifying label while you check it. Match the piece to its own reference before comparing color. Photograph any packaging damage separately so that a delivery issue and a color concern remain distinguishable.
Place the wig on a clean stand and leave it in its received condition for the first color photographs. At NUSFACE, a careful try-on is allowed within the return and exchange conditions below; cutting the lace or washing the hair is a different step.
Check the light before deciding the color is wrong
Look at the wig in even light where the roots and lengths are visible. Avoid judging it with one side beside a window and the other under a warm lamp. If a physical approved sample is available, place both pieces together under the same light and orient them similarly.
A photograph on a screen is a less direct comparison. The light used when taking it, the camera and your display can affect its appearance. Keep the original image available rather than relying on a screenshot that has been edited or passed between several devices.
Then describe what still looks different. “The whole photograph looks warmer” and “the bright section starts higher on the left” are different observations. Changing the viewing conditions can help investigate the first. It does not explain away a placement difference that remains visible on the wig.
Do not dismiss a concern simply because photographs vary. If the delivered piece still appears inconsistent with the agreed direction, record the difference and ask for a review.
Separate tone from placement
Inspect the full wig before moving closer. Start at the front, turn to each side and finish at the back. Keep the same parting and avoid changing the styling between views.
For tone, describe whether the hair looks warmer or cooler than expected, or more golden through the ends. Describe lightness separately, such as a darker crown. These descriptions identify the question without pretending that a phone photograph provides a precise color measurement.
For placement, identify the location. Is the concern one face-framing section, the height where the lighter color begins, or the amount of dark hair retained through the back? A close view can show the section, but include a wider view so the supplier can locate it.
If you need help describing the original design, the reference-photo color brief separates root depth, highlight placement and end tone. Use the same terms in your arrival notes so both sides discuss the same feature.
Send a small, usable set of evidence
Take a front view, a back view and a close view of the area in question. Add a short turn-around video if a still image hides the section. Keep the lighting consistent and send the original files without filters or color adjustments.
Include the order reference and say whether the wig has only been tried on or has been washed, cut or otherwise changed. If you have already altered it, describe what you did; an accurate account is more useful than an incomplete one.
A message could read:
“The wig arrived today and has not been worn or altered. The approved reference keeps the darker root lower at the front. On the delivered piece, the bright section appears to begin closer to the parting. I have attached the approved image, a full front view and a close view taken under the same light. Please review that section with me.”
This example identifies a specific concern without deciding the cause before the supplier has seen it. Avoid recoloring or cutting the piece while that discussion is open: doing so changes the condition being assessed.
NUSFACE returns and exchanges after a try-on
NUSFACE accepts returns and exchanges within three months of receipt, including custom and bulk orders. If you are unhappy with the color or find the wig unsuitable after a careful try-on, you can request a return or exchange.
A try-on is allowed. Keep the hair undamaged, the lace uncut and the wig unwashed and uncolored. Check the result before making changes that would alter its received condition.
Send your order details and the reason for the return or exchange to the NUSFACE business team through WhatsApp or email. Before sending the wig back, confirm the return address and shipping arrangements with the team. Keep that agreement with your order record.
