Terms

1. Scope and business use

This website is operated for business buyers by Guangdong Nusface Network Technology Co., Ltd. NUSFACE supplies hand-painted balayage wigs for salons, wig stores, wholesalers, stylists and brands. Website information supports an inquiry; it is not a retail checkout or a final sales contract.

2. Products, specifications and references

Finished color pages and catalog images are production references, not fixed inventory promises. A buyer may brief root depth, ribbon placement, tone, length, lace and density. Current standard reference specifications include Superior Raw Hair, 14–28 inch lengths, 5×5, 13×4 or 13×6 lace and 180% density.

Screen settings, lighting, hair variation and hand-painted work can affect how color appears. The written quote and approved brief define the intended direction for an order.

3. Quotes, orders, pricing and payment

Website prices are indicative references. The final price depends on the confirmed color brief, construction, length, lace, quantity, packaging requirements and shipping destination. An order begins only after the buyer accepts the written quote or order confirmation and completes the agreed payment step.

Current payment methods may include PayPal, credit card and T/T. The written quote states which method and payment schedule apply.

4. Custom work and buyer-supplied material

Custom orders are normally prepared for dispatch in 3–7 days after the brief and payment are confirmed. The written quote records the expected dispatch date. Buyers should send reference images, logos, labels or packaging instructions only when they are authorized to use them. NUSFACE may ask for clarification before accepting a custom requirement.

5. Shipping and delivery estimates

Custom orders are normally prepared for dispatch in 3–7 days after the brief and payment are confirmed. Small orders to the United States are typically delivered in 4–7 days after dispatch through FedEx or DHL. These are estimates, and the order confirmation records the applicable production, carrier and destination details.

See the Shipping page for the distinction between preparation and carrier transit.

6. Cancellations, returns and order issues

You can request a return or exchange within three months of receiving your wig if you are not satisfied with the color or the fit after a normal try-on. This applies to custom and bulk orders.

Normal try-on is allowed. The wig must remain in its original condition: not washed, cut, permed, dyed or damaged. Keep the lace uncut.

Contact us with your order reference and the reason for your return or exchange. We will provide the return instructions before you send the wig back.

For cancellations before dispatch, contact us to discuss the status of your order.

7. Website content and acceptable use

NUSFACE owns or is authorized to use the website’s text, design and media unless another source is identified. Content may not be copied, misrepresented or used to suggest an unauthorized relationship with NUSFACE.

We work to keep website information accurate, but availability and order-specific details can change. The accepted written quote or order confirmation controls if it differs from general website content.

8. Contact and changes

Questions about these terms can be sent to service@nusface.com or WhatsApp +86 182 1818 3047.

We may update these terms when the website, services or operating requirements change. The date at the top identifies the current version.