Privacy Policy

1. Who handles the data

This website is operated for NUSFACE by Guangdong Nusface Network Technology Co., Ltd., Room 3811, No. 888 Yuncheng West Road, Baiyun District, Guangzhou, China.

Privacy questions can be sent to service@nusface.com.

2. Information we collect

When you submit an inquiry, we may receive your name, email address, country or region, phone or WhatsApp number, business type and the message or specification you provide.

If you send a color reference, logo, label or other file by email or WhatsApp, we receive the file and the related conversation. The website and security tools may also record technical information such as IP address, browser type, requested page and request time for operation, security and spam prevention.

3. How we use information

• Respond to an inquiry and prepare a relevant quote.
• Discuss color references, specifications, samples, orders and after-sales questions.
• Maintain business records and follow an ongoing customer relationship.
• Operate, secure and troubleshoot the website and forms.
• Meet applicable legal, accounting or security obligations.

We do not sell personal information.

4. Service providers and external links

Information may be processed by service providers that support website hosting, form delivery, email, security, backups, website analytics and business communication. They receive only the information needed for the service they provide.

Links to WhatsApp, Instagram or map services take you to an external provider. Information you send there is also handled under that provider’s privacy terms. This website does not control those external services.

5. Cookies and measurement

Our video players use YouTube’s privacy-enhanced mode. When you choose to play a video, your browser connects to YouTube. Information associated with playback is handled under Google’s Privacy Policy.

The website may use cookies or similar storage that are needed for administration, security, form protection or basic operation. Public visitors are not required to create a customer account to send an inquiry.

When you send an inquiry, we may save available campaign tags, advertising click identifiers, the landing-page path and referring website domain with your private inquiry record to understand its source. This uses browser-tab session storage that expires after 30 minutes without a new page visit. We do not create a separate long-term first-visit profile or send these records to Google Analytics. We exclude full referring URLs and unlisted URL parameters. When this information is unavailable, the source is unknown. The inquiry retention and deletion practices below apply.

We use Google Analytics 4 to understand how visitors find and use this website and to improve our pages and inquiry process. Analytics processes information such as page visits, traffic sources, browser and device details, approximate location, and interactions with our inquiry form and WhatsApp links. It may use first-party cookies and similar identifiers.

Our custom form-submission and WhatsApp-click events do not include your name, email address, phone number or message text.

Learn how Google collects and processes information. You can manage cookies through your browser settings. On supported browsers, you can also install the Google Analytics opt-out add-on.

6. Retention, storage and security

Inquiry and order information is kept only as long as reasonably needed to answer the request, support the business relationship, maintain records, resolve issues and meet applicable obligations.

We use administrative and technical measures intended to protect the website and inquiry data. No internet transmission or storage system can be guaranteed completely secure.

Website and communication providers may process information in countries outside your own. Their locations and safeguards depend on the service used.

7. Your choices

You may ask what personal information we hold about you, request a correction, or ask for deletion by emailing service@nusface.com. We may need to verify the request and may retain records when required for legal, accounting, dispute or security purposes.

This B2B website is not directed to children, and we do not knowingly request inquiries from children.

8. Contact and policy changes

Email privacy questions or requests to service@nusface.com. You may also write to Guangdong Nusface Network Technology Co., Ltd. at the Guangzhou address listed above.

We may revise this policy when website tools or business practices change. The date at the top identifies the current version.