B2B Shipping Information
Shipping Time Starts After the Unit Is Ready.
Production or dispatch preparation and carrier transit are separate. Your quote confirms both against the color brief, quantity and destination.
1–3 daysCustom-order dispatch preparation
4–7 daysUS small-order transit
FedEx / DHLCurrent carriers
Read the Timing in Two Parts
Preparation first. Carrier transit second.
The 4–7 day US estimate applies after dispatch. It is separate from the 1–3 day custom-order preparation window.
01 · BEFORE DISPATCH
Order preparation
Custom orders are normally prepared for dispatch in 1–3 days after the brief and payment are confirmed. The quote records the expected dispatch date.
02 · AFTER DISPATCH
Carrier transit
Small orders to the United States are typically delivered in 4–7 days after dispatch through FedEx or DHL. Other destinations are confirmed individually.
FIRST B2B ORDER
Free standard shipping to eligible US and European destinations.
This applies to the first B2B order only. Eligibility and the covered standard service are confirmed in the written quote; duties, taxes and destination surcharges are not included unless the quote states otherwise.
Before You Ask for Freight
Send enough detail for the quote to mean something.
Destination, postal code, quantity and unit specification affect the shipping plan.
What should I send for a shipping estimate?
Send the destination country, postal code, quantity, preferred length and lace option. Add the color reference if the unit requires custom painting.
Does 4–7 days include custom production?
No. The US 4–7 day estimate begins after dispatch. Custom orders are normally prepared for dispatch in 1–3 days after the brief and payment are confirmed.
Which carrier will be used?
NUSFACE currently ships through FedEx or DHL. The carrier used for a specific order is confirmed with the shipping details.
Are all destinations quoted the same way?
No. Transit, shipping cost and available service depend on the destination and parcel. The written quote or order confirmation records what applies to your order.
What if the destination or timing changes?
Contact the sales team before dispatch. A change in destination, quantity or unit specification may require the shipping details and timing to be confirmed again.
Get the Order-Specific Answer
Check production and transit together.
Send the color direction, specification, quantity and destination. We will confirm the applicable timing in the quote.